Director Group Operations Centres to GlobalConnect – Norway or Sweden

Do you want to take on a leadership role, where you can set the direction for and align services and deliverables for GlobalConnect’s Operations Centres? Can you modernize and standardize systems and processes in an operations set-up? Do you want to develop high-performing teams through leaders and be a role model when it comes to leading with engagement? If yes, we recommend you to continue reading.

GlobalConnect is embarking on a transformation journey, where the local country NOCs (Network Operation Centres) will join forces and represent a unified Group Operations Centre approach and work functionally rather than country specific. To head this transformation and engage an organisation with more than 40 people, we are looking for a Director with a professional outset in leading Operations teams and with excellent people skills.

You will report to the Head of Group Operations and will become part of the management team together with the Heads of Group Network Operations, Infrastructure, IT Operations, and IT Services. You can work out of either Sweden or Norway.

The Operations Centre Organization

The Group Operations Centres manage events and (major) incidents 24/7/365 on the core network and the IT production environment within the geographical areas, where Global Connect is operating. In total, approx. 40 people are working out in Fornebu Norway and Uppsala Sweden, and they support an organization in strong growth. The centres also manage physical access to the sites. Group Operations Centres are part of Group Operations with a total of 140-150 FTEs, where all work to ensure a high customer satisfaction and efficient operations processes.

The Job

In your role, you will be overall responsible for ensuring that the Operations Centres become and act as “one” common unit, and where employee engagement and their development are secured, while being in the middle of a transformation. Your organization will operate in a strong growth scenario that requires you to initiate efficiencies in processes, tools, and capabilities, implement new support tools, and simplify and consolidate ways of working. Some of the responsibilities will include:

• Translate, implement, and maintain the Group Operations Centre strategy and deliverables
• Management of the Group Operations Centre teams across country sites
• Design, implement and maintain transparent operational processes and SLAs
• Take full operational ownership of SLAs regarding services, incidents, alarms, and more
• Collect performance data and deliver improvement actions
• Map the teams’ competencies, optimize performance, and align SLAs with the OC Managers
• Ensure full transparency of roles and responsibilities within the country teams

The Profile

We are looking for you, who demonstrates strong leadership, with the ability to build, engage and motivate cross-national teams and make them collaborate and create synergies. We expect you to offer relevant experience and have the courage to operate autonomously, with strong analytical skills, coupled with a strong sense of ownership, urgency, and drive. Your communication is transparent and clear, and you delegate tasks and empower people. Professionally, we are looking for the following skills:

• Experience in leading, growing and mentoring high performance Operations teams in a cross-functional organization (preferable Nordic) with high growth / need for scalability
• Understanding of the internet/connectivity services industry
• Experience with transformation journeys, executing change management, and developing operational excellence models
• ITIL knowledge, and possibly a certification
• Experience of building and maintaining relationships with internal and external customers about building SLAs and KPIs and insight in how to create a customer centric working culture
• Fluency in English and a Scandinavian language, oral and in writing

The security and data integrity of the network and customers are critical to GlobalConnect and therefore a background check the selected candidate will be executed.

Contact Information

For more information, please reach out to Claes Nørgaard from Hudson Nordic at ph. 0045 7027 7733. To apply, please click on “søk her” on the top left side of the page. We will look at the applications on an ongoing basis.

GlobalConnect – www.globalconnect.no / www.globalconnect.se

Empowering visions

We are GlobalConnect. We connect people and organizations across society. It starts with the foundation of our digital infrastructure and ends with all the things we enable. We strive to simplify the complicated. We live by our customer promise - being easy to work with. We turn visions into reality.

We are the leading supplier of fiber-based data communications and data centers in Northern Europe. Our mission is simple: we turn visions into reality by empowering society with connectivity.

Our 100.000 kilometer fiber network and 34.500 m2 of secure data centers form the platform of the next step on your digital journey. On top of this, you will have access to market-leading solutions within network solutions, IT security, IT outsourcing and unified communications. All to help you focus on your core business and growth.

Empowering results

We help public and private companies– from small and medium-sized enterprises to global corporations take the next step on their digital journey and reap the benefits of the latest digital opportunities.

With expertise, experience and ever-evolving connectivity solutions, we generate instant value, enabling our customers to grow and develop.

Our headquarters are in Denmark, Norway and Sweden, and we have local offices and divisions in every country in which we operate. This allows us to follow your industry, your challenges and your company at a close range.

Working with us is easy

We constantly ask ourselves if the solution we are offering is the best there is. That is about using our expertise. Once we have an understanding the focus turns to being available at all times. Following those two aspects of our partnership comes speed. Being available experts makes it possible to deliver with speed at all times. And always keeping focus on the most important things of them all – you, our customer. That’s what easy means to us.

Our strength – your advantage

GlobalConnect is owned by EQT Infrastructure which enables us to continuously invest in new infrastructure, automation and security solutions.

Today we are more than 1 600 employees in Denmark, Norway, Sweden, Finland and Germany. Together we generate a turnover of more than €500 million through our work with all types and sizes of companies.